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Big Data and Artificial Intelligence in the Telecom Industry
Dr. Santanu Bhattacharya, Chief Data Scientist, Airtel
The telecom industry is in the middle of major inflection point in India, a country, from being data poor, became data rich within a span of 18 months. With rapidly increasing mobile internet and access to contents, the consumer choices and expectations are rapidly evolving.
Driving the customer experience to build loyalty and new revenue models will a major endeavor for the telecom industry in the coming years. Big data technologies, aided by artificial intelligence will be a major enabler to achieve this. This talk will focus on impact of emerging technologies in the future or telecom industry.